1. Warranty Coverage

Warranty coverage depends on the particular vending machine or equipment purchased. Where a manufacturer's warranty or Crane Vending Machines Pty Ltd warranty applies, the applicable warranty period and terms will be provided with the product or stated on the relevant product listing or order documentation.

Customers should refer to the warranty information applicable to their specific product, as coverage may differ between models, manufacturers, new equipment, used equipment, and accessories.

2. What May Be Covered

Subject to the warranty applicable to the product, warranty coverage may include defects in materials, workmanship, or other faults covered by the manufacturer's or seller's warranty.

Where a problem is covered, the appropriate remedy will depend on the nature of the issue and may include:

• Technical assistance or troubleshooting
• Repair of the affected component or equipment
• Replacement of a faulty component
• Replacement of the product where appropriate
• A refund or other remedy where required by applicable law

The particular remedy available will depend on the circumstances, product, warranty terms, and applicable Australian Consumer Law.

3. Australian Consumer Law

Your rights under Australian Consumer Law apply independently of any voluntary manufacturer's or seller's warranty.

Australian Consumer Law provides consumer guarantees for goods and services in certain circumstances. These guarantees may include requirements relating to acceptable quality, fitness for purpose, correspondence with description, and other applicable protections.

Nothing in this Warranty Policy is intended to exclude, restrict, or modify any right, guarantee, or remedy that cannot legally be excluded, restricted, or modified under Australian law.

4. Warranty Period

The warranty period is product-specific. Customers should check the relevant product listing, invoice, warranty documentation, or order confirmation for the applicable warranty period.

If you are unsure whether your product is still within its applicable warranty period, contact us with your order details and we can help determine the next step.

5. What Is Generally Not Covered

Warranty coverage generally does not extend to damage or faults caused by circumstances outside the applicable warranty terms, including:

• Accidental damage
• Improper use or misuse
• Neglect or lack of reasonable care
• Incorrect installation or connection
• Unauthorised modification or alteration
• Use outside the manufacturer's intended specifications
• Normal wear and tear
• Damage caused by external electrical or environmental conditions
• Damage caused by unauthorised repairs or servicing

This list is provided as general guidance only. The actual assessment will depend on the particular product, warranty terms, and circumstances of the issue.

6. Normal Wear & Consumable Components

Certain components may naturally wear over time through normal operation and may require routine maintenance, replacement, or servicing.

Normal maintenance requirements or ordinary wear are not necessarily considered warranty defects.

Customers should follow the applicable manufacturer's maintenance and operating instructions to help keep equipment functioning properly.

7. Installation & Maintenance

Unless specifically stated otherwise, the customer is responsible for arranging suitable installation and ensuring that the vending machine is installed and operated according to applicable manufacturer instructions.

Proper maintenance and appropriate operating conditions can help protect the equipment and reduce avoidable problems.

8. How to Make a Warranty Claim

If you believe your vending machine or equipment has developed a warranty-related problem, contact us by email as soon as reasonably possible.

Please provide:

• Customer name
• Order or invoice number
• Product name and model
• Serial number, where available
• Description of the problem
• Photographs or video showing the issue, where possible
• Any relevant error messages or codes

Providing these details at the beginning can help us understand the issue and reduce unnecessary delays.

9. Our Warranty Assessment Process

10. Troubleshooting & Technical Support

Some vending-machine issues may be caused by configuration, connectivity, power supply, payment settings, product loading, temperature settings, or other operational factors.

Before arranging a repair or returning equipment, we may work through basic troubleshooting steps with you where appropriate.

This helps determine whether the issue can be resolved quickly without unnecessary transport, service, or downtime.

11. Repairs & Replacement

If an issue is confirmed as covered under the applicable warranty, Crane Vending Machines Pty Ltd or the relevant manufacturer or service provider may determine the appropriate repair or replacement process.

Customers should not send equipment to an address or arrange expensive return freight without first receiving instructions from us.

12. Warranty Shipping & Transport

Where a warranty claim requires the equipment or a component to be transported, the applicable arrangements will depend on the nature of the claim, product, warranty terms, and circumstances.

We will provide instructions where a return, inspection, repair, or replacement is required.

13. Used & Refurbished Equipment

Where used, refurbished, or previously operated vending equipment is offered for sale, the applicable warranty coverage will be stated on the relevant product listing or order documentation.

Used equipment may show reasonable signs of previous use. Cosmetic characteristics consistent with the product description do not necessarily constitute a warranty defect.

Customers should review the product description and applicable warranty information before purchasing used or refurbished equipment.

14. Third-Party Components & Payment Systems

Some vending machines may incorporate third-party payment systems, card readers, software, refrigeration components, electronic controllers, or other equipment.

Where a third-party manufacturer's warranty applies, the claim may need to be handled according to that manufacturer's warranty process. We will provide reasonable guidance about the appropriate contact or process where applicable.

15. No Guaranteed Business Results

A warranty covers applicable product faults and defects; it does not guarantee a particular level of business performance.

Crane Vending Machines Pty Ltd does not guarantee specific sales volumes, revenue, profit, customer traffic, return on investment, or business results from operating a vending machine.

16. Changes to This Warranty Policy

We may update this Warranty Policy from time to time to reflect changes to our products, suppliers, warranty arrangements, services, or applicable legal requirements.

The latest version will be published on this page.

17. Our Approach to Warranty Support

18. Contact Our Support Team