We offer vending machine options for a range of commercial applications. Product types, configurations, and features vary by listing. Please review the individual product page for the machine's intended use, specifications, and included features.

Each product listing provides available information about the machine, including its configuration, features, and dimensions where supplied. If you need clarification about capacity, payment compatibility, power requirements, or other specifications, email us with the product name or URL before placing your order.

Product condition is specified on the relevant listing. Please check whether a machine is described as new, used, or refurbished before purchasing. Contact us if you need clarification about a particular unit's condition.

Yes. We encourage customers to ask questions before ordering. Please email the product name or link along with your questions so we can respond with information relevant to the machine you are considering.

Select the vending machine you want, review its product details and price, and follow the checkout instructions on our website. Check your order details carefully before completing your purchase.

If you have questions about the ordering process, contact us at sales@cranevending.com.au .

Available payment methods are displayed at checkout. Please confirm that your preferred method is available before completing your order. If you experience a payment issue, email our team for assistance.

Order confirmation and payment-related notifications are provided according to the checkout and order-processing process. Please check your inbox and spam folder. If you do not receive confirmation or need to verify your order status, contact us using the email address above.

Prices are displayed in Australian dollars (AUD), unless otherwise clearly stated. Review the final checkout summary for the order total and any applicable charges before submitting your order.

Free standard shipping is available on eligible vending machine orders within Australia. Please check the relevant product page and checkout details to confirm eligibility and whether any special freight charges apply to your order.

Estimated delivery times for eligible Australian orders are:

Metropolitan areas: 2–7 business days.
Regional areas: 4–10 business days.
Remote areas: 7–14 business days.

These are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, freight schedules, product availability, and other circumstances.

Tracking or freight information will be provided when available through the delivery service used for your order. Some large-item freight services may provide delivery updates differently from standard parcel couriers.

Delivery availability depends on the destination and the freight service available for the machine. Please provide your postcode and delivery suburb when enquiring so we can check the applicable delivery arrangements and any additional freight costs before you order.

Vending machines can be large and heavy. Before ordering, ensure the delivery location has suitable access, sufficient space, and an appropriate receiving arrangement. Let us know about access restrictions, stairs, loading docks, or other special requirements in advance.

Returns are handled in accordance with our published Returns & Refunds Policy and applicable Australian Consumer Law. Eligibility, return conditions, and any applicable freight arrangements depend on the circumstances and the terms disclosed in that policy.

Please contact us before sending an item back so we can explain the appropriate process.

Read our Returns & Refunds Policy

Contact us as soon as reasonably possible with your order number, a description of the issue, and clear photographs where relevant. We will review the information and explain the next steps in accordance with our policies and your rights under Australian Consumer Law.

Warranty coverage may vary depending on the product. Please review the relevant listing and our Warranty Policy for the applicable coverage, exclusions, and claim process. If warranty information is not clear, ask us to confirm it in writing before purchasing.

Read our Warranty Policy

Change-of-mind returns are subject to the terms of our published Returns & Refunds Policy. Please read the policy before ordering and contact us if you are unsure whether a particular purchase is eligible.

Nothing in our policy excludes or limits consumer rights that cannot lawfully be excluded under Australian law.

Our business address is:

Crane Vending Machines Pty Ltd
8 Commercial Drive
Dandenong South VIC 3175
Australia

Please contact us before visiting to confirm whether an appointment or prior arrangement is required.

Email is our preferred method of communication. It allows us to review product specifications and order details carefully, check information where necessary, and provide a written response you can refer to later.

Email: sales@cranevending.com.au
Phone: +61 420 163 265

Please email us with your order number, the name used when placing the order, and a brief description of your enquiry. Including these details helps us identify your order and respond more efficiently.